Technology and Programs

 is the single place to learn about the availability and operations of AWS services. You can view the overall status of AWS services, and you can sign in to view personalized communications about your particular AWS account or accounts that are part of your organization. Your account view provides insight into resource issues, upcoming changes, and important notifications.

provides real time guidance to help you provision your resources following AWS best practices. Trusted Advisor checks help optimize your AWS infrastructure, increase security and performance, reduce your overall costs, and monitor service limits.

helps you focus on the most important recommendations to optimize your cloud deployments, improve resilience, and address security gaps. Available to AWS Enterprise Support customers, Trusted Advisor Priority provides prioritized and context-driven recommendations that come from your AWS account team as well as machine-generated checks from AWS services.

provides programmatic access to the AWS Health information that is presented in the Personal Health Dashboard. You can use API operations to get information about events that affect your AWS resources.

AWS Countdown Premium offers specialized engineering support for your critical cloud initiatives. Our designated AWS experts provide comprehensive guidance across your entire project lifecycle—from architectural review to post-launch optimization.

Architectural reviews with AWS Solutions Architects are included with Enterprise Support. AWS Well-Architected helps cloud architects build secure, high-performing, resilient, and efficient infrastructure for their applications and workloads. This framework provides a consistent approach for customers and partners to evaluate architectures and implement designs that can scale over time.

delivered by AWS Support experts are included with Enterprise Support. These services help you review the health of your cloud operations, optimize costs, and scale workloads efficiently through workload reviews, best practices workshops, and deep dives.

AWS Support Automation Workflow is a collection of curated AWS Systems Manager self-service automation runbooks. These runbooks are created by AWS Support Engineering with best practices learned from solving customer issues. They enable you to troubleshoot, diagnose, and remediate common issues with your AWS resources.

AWS Incident Detection and Response offers 24/7 proactive monitoring and incident management for critical workloads. It leverages the proven operational, enhanced monitoring, and incident management capabilities to help you reduce potential for failures and accelerate recovery of critical workloads.