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AWS Incident Detection and Response
Proactive management for critical workloads
Why AWS Incident Detection and Response?
AWS Incident Detection and Response helps you reduce the potential for failure and accelerate recovery of critical workloads through proactive monitoring and rapid incident management. The service develops custom response plans specific to each of your workload’s failure modes and establishes metrics and alarms across infrastructure layers. Incident Management Engineers monitor alarms 24x7 and then respond within five minutes of critical incidents. AWS maintains the highest level of engagement until resolution. After an incident, the AWS team documents learnings to help you strengthen workload architecture and coordinated incident response plans. Available in English and Japanese across select AWS regions.
Benefits
We work with you to define critical metrics and alarms to provide improved visibility into the application and infrastructure layers of your workloads.
AWS Incident Management Engineers will proactively engage you within 5 minutes of an alarm, from your workloads, or in response to a critical case you submit.
Recover faster from disruptions through rapid engagement with AWS experts using pre-defined response plans and runbooks.
Proactively mitigate issues by improving the architecture and operations of your workloads with best practice guidance from AWS.